We will select a suitable shipping carrier based on the destination country or region, parcel type, and actual operating conditions. Delivery processes, service methods, and fulfillment routes may vary by carrier network, service level, local regulations, customs requirements, and last-mile delivery conditions.

By placing an order, you acknowledge and agree that the actual delivery process and method may be adjusted according to local carrier networks and operating rules.

Parcels are usually delivered to the shipping address provided at checkout. Estimated delivery times are for reference only and do not include delays caused by customs clearance, failed delivery attempts, local holidays, weather, access restrictions, policy changes, carrier operational adjustments, or other factors beyond reasonable control.

If home delivery cannot be completed, the carrier may, according to local regulations and service terms, arrange redelivery, third-party acceptance, pickup point or locker collection, or temporary storage at a designated location. We do not operate pickup warehouses, and you may need to collect the parcel from a carrier-designated location when direct delivery is unavailable.

Remote or restricted areas may have delivery coverage limits, additional fees, or operational restrictions. Door-to-door delivery may not be available in such areas, and the carrier's arrangement will prevail.

You may request an address change before shipment. After shipment, address changes depend on carrier approval and cannot be guaranteed. Address correction or rerouting may incur additional fees.

International orders must comply with the customs laws and regulations of the destination country or region, including cooperation with information submission, identity verification, declaration, and payment of taxes and fees.

Carriers or customs authorities may require the recipient to provide identification, documents, or supplemental information and to pay applicable charges.

Customs duties, import VAT, customs service fees, and other related charges are the recipient's responsibility and must be paid on time according to local requirements.

Failure to pay taxes or submit required information on time may cause the parcel to be delayed, returned, detained, destroyed, or otherwise processed. The recipient is responsible for the resulting risks and costs.

Special note for Brazil orders: all customs clearance and import taxes are the recipient's responsibility and must be paid within the required time. Otherwise, the parcel may be returned or processed by local customs.

If any related fees arise, please pay them promptly and keep payment receipts and official documents for later inquiry or assistance.

Undeliverable parcels. If a parcel cannot be delivered because of an incorrect address, an unreachable address, no timely recipient response, failure to collect within the required period, or failure to complete required actions such as customs clearance or fee payment, the parcel may be held, redelivered, returned, or processed according to local rules. The recipient is responsible for the resulting fees and losses.

Delivery exception: tracking shows delivered but not received. If tracking shows that a parcel was delivered but you have not received it, we recommend that you:

• Check your door, mailbox, and surrounding areas.
• Ask neighbors, family members, reception, front desk, or property management staff.
• Review delivery photos or proof of delivery provided by the carrier, if available.

Please contact us as soon as possible, and we will assist with a carrier investigation.

We will review the logistics records and carrier feedback, then provide an appropriate solution based on the investigation results, available evidence, and applicable rules.

Undeliverable and return handling. If a parcel cannot be delivered normally, the carrier may hold it, redeliver it, return it, or dispose of it in compliance with local rules. Returned parcels will be handled according to the return and refund policy.

If the parcel cannot be returned because of legal restrictions, product attributes, carrier policy, or similar reasons, we will verify and handle the case based on logistics records and the carrier's processing result.

Responsibility review. Delivery exceptions, delays, and disputes will be reviewed primarily based on tracking records, carrier results, and customs handling outcomes.

Unless directly caused by our intentional misconduct or gross negligence, we are not liable for losses caused by carriers, customs authorities, or other third parties.

All delivery, customs clearance, and parcel handling follow the laws, customs regulations, and official carrier service terms of the destination country.

For delays, detention, destruction, confiscation, or other exceptions caused by customs supervision, policy changes, carrier operations, or other objective third-party factors, we will provide assistance according to the rules but will not bear related liability.

Parcel returns, delivery exceptions, and delivery disputes will be reviewed based on tracking records, carrier feedback, customs handling outcomes, and platform rules.

Customers must provide true and complete shipping information, monitor tracking updates and related notices, and complete pickup, rerouting, customs clearance, and fee payment as required.

We only provide logistics consultation and assistance within the applicable rules and do not assume extra risks or losses caused by regional policies, customs rules, or carrier operations.