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      Return Policy

      Return Policy

      Home  >  Return Policy

      Return Policy

      Dear Customer,

      Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

      1. Scope

      This return policy applies to all products purchased from aolstecell.com. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

      Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

      2. 30-Day Return and Exchange Policy

      30-Day Money-Back Guarantee

      1. Returns are accepted within 30 days from the date of receipt.
      2. Returned products must be in good physical condition, with complete packaging and accessories, undamaged, and not affecting secondary sales. Important: Do not remove or damage any labels on the battery (such as our company logo label, supplier label, warranty label, or QC inspection sticker), otherwise it will affect the return and refund process.
      3. If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
      4. Refund requests without relevant product information (such as original model and issue description) may be denied.

      30-Day Exchange Guarantee

      1. Exchanges can be requested within 30 days from the date of receipt.
      2. Supporting evidence of the product issue (photos or videos) must be provided.
      3. Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
      4. Requests lacking necessary product details may be denied.

      3. Return Process

      1. Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
      2. Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
      3. Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. When sending back a product, please make sure to notify the seller and provide the courier company name and tracking number.
      4. Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

      4. Important Notes

      1. Return Request
        • Before returning or exchanging a product, an RMA request must be submitted.
        • Returns without approval and a valid RMA number will not be accepted.
      2. Return Period
        • The RMA number is valid for 30 days from the date of issue. The return must be shipped within this period.
        • A tracking number must be provided when returning the product.
      3. Refund/Exchange Process
        • Refunds are usually processed within 3–5 business days. Actual arrival time depends on the payment provider.
        • Exchanges will be arranged within 2–7 business days after receiving the returned product.
        • Only identical items can be exchanged. If a different item is needed, please return the original product and place a new order.
        • If the returned product does not meet the required conditions, aolstecell.com reserves the right to reject the refund or exchange.
      4. Battery Label Requirements
        • All returned battery products must have intact labels. Do not remove or damage any original labels, including but not limited to our company logo label, supplier production label, warranty label, and QC inspection sticker.
        • Missing labels will affect the assessment of the issue and our ability to trace responsibility, making it impossible to claim warranty or compensation from the supplier.
        • Therefore, batteries with removed or damaged labels will not be eligible for return, exchange, or refund. Thank you for your understanding.

      5. Fees & Costs

      A. Non-Quality Related Returns & Exchanges

      1. Order Not Shipped
        • You may request a full refund with no additional fees.
      2. Order Shipped (Customer subjective reasons: e.g., wrong purchase, no longer wanted)
        • If the customer wishes to return the item, please contact customer service within 30 days of receipt and ensure the product is unused and in original packaging.
        • Returns will require the customer to bear the following costs:
          1. Original shipping fee
          2. Return shipping fee
          3. 10% restocking fee

      B. Quality Related Returns & Exchanges

      1. Due to our error (wrong item, damaged, functional defect)
        • We will bear the following responsibilities:
          • Return shipping fee
          • Reship the correct item free of charge or provide a full refund
      2. Brazil Customs Duty Notice
        • Regardless of the reason for return, all customs duties incurred during purchase are borne by the customer.
      3. Process and Notes
        • Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
        • All returns must be approved by customer service. Please obtain the return address before shipping back. Unauthorized returns will not be accepted or refunded.

      Special Notes

      • ⚠️ Bulk purchase orders are not eligible for returns. To prevent abuse and repeated usage, any order of more than 10 units of the same product will be considered a wholesale order. Such orders, once shipped, cannot be returned or exchanged — please confirm the model, quantity, and actual need before ordering.

      6. Handling of Unsuccessfully Delivered Orders

      During transit, an order may fail to complete delivery because of the following situations:

      1. The recipient did not complete pickup within the required period.
      2. The recipient did not respond to carrier contact or notices.
      3. The shipping information provided was incomplete or inaccurate.
      4. The address could not be delivered to normally, such as because of access control or a remote area.
      5. Customs clearance, tax payment, or document submission was not completed as required.
      6. The recipient refused to pay duties or fees required locally.

      The parcel may be handled in one of the following ways:

      1. Returned by the carrier to our warehouse.
      2. Destroyed, discarded, or legally processed by the carrier or customs.
      3. Detained, confiscated, or destroyed by customs.
      4. Unable to be returned to our warehouse.

      1) Handling when the parcel is returned to our warehouse

      If the parcel is successfully returned to our warehouse, after confirmation we may provide the following based on the actual situation:

      1. Reshipment, possibly with additional shipping fees.
      2. Refund to the original payment method, with non-recoverable costs possibly deducted.

      Deductible costs include but are not limited to:

      1. Original shipping costs already incurred.
      2. 10% restocking fee.
      3. Customs-related fees, if any.

      2) Handling when the parcel is not returned to our warehouse

      If the parcel cannot be returned to our warehouse because of customer refusal, failure to collect on time, failure to pay taxes on time, or other reasons, such as destruction, confiscation, or loss, we will review the case based on:

      1. Tracking records.
      2. Customs or carrier handling results.
      3. Customer communication records.
      4. Whether the required actions were completed within the specified time.

      If a parcel cannot be returned to the warehouse because the customer refused it or failed to collect it on time, for example where a carrier destroys the parcel directly due to product attributes or regional policy, the parcel will be considered voluntarily abandoned by the customer and the order will not be refunded. We will rely on tracking information and delivery or return records provided by the logistics company. Customers must understand and accept decisions made according to logistics records.

      3) Customer responsibility

      In the following cases, related losses, fees, or subsequent handling costs are borne by the customer:

      1. Failure to complete pickup or redelivery operations as required.
      2. Failure to complete customs clearance or tax payment within the required time.
      3. Incorrect or incomplete shipping information provided.
      4. Failure to respond promptly to carrier or platform notices.

      4) Customs clearance failure

      If the parcel cannot clear customs because taxes were not paid or documents were not submitted:

      1. The parcel may be returned, destroyed, or detained.
      2. Special note for Brazil orders: if the customer fails to pay taxes within the required time and the parcel is destroyed by Brazilian customs, all losses are borne by the customer and no refund will be issued.

      5) Special note for battery products

      For safety reasons, do not return a battery by regular mail or courier without contacting us first if the battery is:

      1. Swollen.
      2. Leaking.
      3. Cracked or physically damaged.
      4. Overheating.
      5. Emitting odor or smoke.
      6. Recalled.
      7. Showing signs of burning, corrosion, or other unsafe conditions.

      These items may require special handling, disposal, or shipping restrictions. Please contact customer service for safety instructions before attempting a return.

      1. The case will be reviewed according to the logistics result.
      2. Return is not guaranteed.

      Safety notice: if the battery is swollen, leaking, overheating, or otherwise unsafe, do not ship it back yourself. Please contact customer service for handling.

      7. Defective Product Handling

      • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
      • Within One-Year Warranty:
        • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
        • Supporting evidence (photos/videos) must be provided.
        • Requests without necessary proof may be denied.

      8. Additional Terms

      • Shipping fees are non-refundable.
      • Returns must be received before a refund is processed.
      • For extensions on return deadlines, please contact customer service in advance.

      9. Frequently Asked Questions (FAQ)

      • How do I request a return?
        Submit an RMA request form. Once approved, an RMA number will be provided.
      • How long does it take to receive a refund?
        Refunds typically take 3-5 business days, depending on the payment provider.
      • How long does it take to receive a replacement?
        Replacement orders are arranged within 2-7 business days after receiving the return.
      • Which cases are not eligible for returns?
        Products exceeding the return period or those damaged due to misuse.

      10. Return Address

      Name: RE USLAXB C967224
      Phone number: 05419531153
      Address: 10886 CITRUS AVE, FONTANA ,CA 92337 USA