Merci d'avoir choisi nos produits. Nous disposons d'une équipe professionnelle de contrôle qualité (CQ) pour garantir que chaque produit est soumis à des contrôles de qualité rigoureux avant expédition. Veuillez lire attentivement la politique de retour suivante avant d'effectuer un achat. En passant une commande, vous acceptez toutes les conditions décrites dans cette politique.
1. Portée
Cette politique de retour s'applique à tous les produits achetés sur aolstecell.com. Tous les retours nécessitent un numéro RMA (Return Merchandise Authorization). Veuillez cliquer ici pour soumettre un formulaire de demande RMA.
Note: Veuillez lire attentivement les règles et directives suivantes pour éviter des retards ou des complications inutiles dans le processus de retour.
6. Handling of Unsuccessfully Delivered Orders
During transit, an order may fail to complete delivery because of the following situations:
- The recipient did not complete pickup within the required period.
- The recipient did not respond to carrier contact or notices.
- The shipping information provided was incomplete or inaccurate.
- The address could not be delivered to normally, such as because of access control or a remote area.
- Customs clearance, tax payment, or document submission was not completed as required.
- The recipient refused to pay duties or fees required locally.
The parcel may be handled in one of the following ways:
- Returned by the carrier to our warehouse.
- Destroyed, discarded, or legally processed by the carrier or customs.
- Detained, confiscated, or destroyed by customs.
- Unable to be returned to our warehouse.
1) Handling when the parcel is returned to our warehouse
If the parcel is successfully returned to our warehouse, after confirmation we may provide the following based on the actual situation:
- Reshipment, possibly with additional shipping fees.
- Refund to the original payment method, with non-recoverable costs possibly deducted.
Deductible costs include but are not limited to:
- Original shipping costs already incurred.
- 10% restocking fee.
- Customs-related fees, if any.
2) Handling when the parcel is not returned to our warehouse
If the parcel cannot be returned to our warehouse because of customer refusal, failure to collect on time, failure to pay taxes on time, or other reasons, such as destruction, confiscation, or loss, we will review the case based on:
- Tracking records.
- Customs or carrier handling results.
- Customer communication records.
- Whether the required actions were completed within the specified time.
If a parcel cannot be returned to the warehouse because the customer refused it or failed to collect it on time, for example where a carrier destroys the parcel directly due to product attributes or regional policy, the parcel will be considered voluntarily abandoned by the customer and the order will not be refunded. We will rely on tracking information and delivery or return records provided by the logistics company. Customers must understand and accept decisions made according to logistics records.
3) Customer responsibility
In the following cases, related losses, fees, or subsequent handling costs are borne by the customer:
- Failure to complete pickup or redelivery operations as required.
- Failure to complete customs clearance or tax payment within the required time.
- Incorrect or incomplete shipping information provided.
- Failure to respond promptly to carrier or platform notices.
4) Customs clearance failure
If the parcel cannot clear customs because taxes were not paid or documents were not submitted:
- The parcel may be returned, destroyed, or detained.
- Special note for Brazil orders: if the customer fails to pay taxes within the required time and the parcel is destroyed by Brazilian customs, all losses are borne by the customer and no refund will be issued.
5) Special note for battery products
For safety reasons, do not return a battery by regular mail or courier without contacting us first if the battery is:
- Swollen.
- Leaking.
- Cracked or physically damaged.
- Overheating.
- Emitting odor or smoke.
- Recalled.
- Showing signs of burning, corrosion, or other unsafe conditions.
These items may require special handling, disposal, or shipping restrictions. Please contact customer service for safety instructions before attempting a return.
- The case will be reviewed according to the logistics result.
- Return is not guaranteed.
Safety notice: if the battery is swollen, leaking, overheating, or otherwise unsafe, do not ship it back yourself. Please contact customer service for handling.